Privacy Policy

Effective Date: April 17, 2026

Ericka AI ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our AI Dispatcher service.

1. Information We Collect

When you interact with Ericka AI — through phone calls, our web widget, or contact forms — we may collect:

First and last name
Phone number
Email address
Physical address
Description of your service request or issue
Call recordings and transcripts (for service fulfillment purposes)

2. How We Use Your Information

We use the information collected to:

Schedule and dispatch service appointments
Send booking confirmations and follow-up communications via SMS and email
Improve the accuracy and performance of our AI Dispatcher
Comply with legal obligations

3. SMS and Email Communications

By providing your phone number or email address, you consent to receive transactional messages from Ericka AI related to your service request. You may opt out at any time by replying STOP to any SMS or contacting us directly. Message and data rates may apply.

4. Data Sharing

We do not sell your personal information. We may share your data with third-party service providers (such as CRM and scheduling tools) solely for the purpose of fulfilling your service request. These providers are bound by confidentiality obligations.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at support@ericka-ai.com.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
support@ericka-ai.com